Updated 4 October 2024
Privacy Policy
Data Collection
We collect your personal information:
- when you use a form on our website to request a quote, book a shipment, subscribe to our newsletter, or update your account information;
- when you provide information by telephone, email, or in documents, such as when booking logistics services, making inquiries about shipments, or participating in customer surveys;
- when you log in or visit our website, at which time our network servers will automatically record and verify your domain name and IP address and track the pages you visit. This information does not identify you as an individual; and
- when legally required to do so.
Your visiting this website will trigger the use of our cookies, which are stored in your computer's hard drive for the purpose of facilitating your navigation of this website and improving your user experience. No personally identifiable information is collected through cookies. You may refuse to accept the cookies by adjusting the setting of your computer, but you may not be able to utilize certain functions of this website as a result.
Use of Personal Information
We will use your personal information to:
- provide logistics and freight forwarding services you have requested;
- process your shipments and manage your account;
- send you information about your shipments, our services, or promotional offers to which you have subscribed;
- contact you for feedback, surveys, or other customer service purposes;
- maintain and develop our systems, conduct research to improve our services, and perform statistical and data analysis.
Disclosure
Subject to the exceptions below, we do not sell, trade or disclose to any third party any information you provided unless we have been authorized by you or are required by law.
We reserve the rights to disclose your personal information to other entities or appropriate third parties if we are required to do so by law or we believe that such action is necessary:
- to protect our rights and properties in relation to our website and services;
- to comply with legal process such as a search warrant, subpoena or court order;
- to protect against misuse or unauthorized use of our website or services;
- during emergencies, such as when somebody's safety is at risk;
- to facilitate customs clearance and comply with international shipping regulations.
Security
- Every registered user has their own private password, and our system allows restricted access with that password only.
- Access to personal information is only granted by using the authorized password.
- We will protect all personal data in our system, but cannot guarantee that the transmission of data is absolutely secure. If you discover any of your personal data being disclosed to an unauthorized third party, please contact us immediately.
- You should not reveal your password to any third parties. We are only responsible for protecting the passwords within our system.
- You should avoid saving your password in the computer hard disk, and you must close the browser window immediately after you have logged out, in order to prevent others from accessing your personal information.
Changing Your Personal Information
You may use the forms provided on our website or contact our customer service to correct or update your personal information. We may ask you to provide details for verification purposes.
Enquiries
If you have any questions about the privacy policy of Fast Cargo Solution, please contact us by email at privacy@fastcargosolution.com.
This privacy policy statement is subject to change. Any changes will be posted on this webpage.